General FAQs

this articleWhat is WurQ? - WurQ is a set of AI-powered wrist and chest motion sensors that automatically track your reps, range of motion, heart rate, movement, physical work, and power output as you train. Then an AI breaks all that data down for you, acting like part workout buddy, part exercise-science nerd, so you actually understand what your body just did.

Returns - If you wish to return your system, you can do so within 14 days of receiving it before you are locked into the 6 month commitment. Users will be refunded the $15.00 that they are charged for their first subscription, however, will also be charged for the return label which will cut into the refund. If you wish to return your system please reach out to support@wurq.io 

How can I change the baseline of the movement? Reference this article on how to set or update your baseline for a movement: 

How can I create a custom WOD? To If To create a custom WOD reference this article 

Can I wash the straps? Yes. You can wash the strap. You can wash them in the washing machine with hot or cold water. We do recommend to air dry them rather than putting them in the dryer because the dryer could damage the fabric and lettering. 

How do I contact support? The best way to contact our support team is to send an email to support@wurq.io. You can also send us a text message at: +1(339) 229-6307. This phone number is TEXT ONLY. We do not accept phone calls. You can also utilize the chat feature through the app.

What is Circle? Circle is WurQ’s private community page where users can share ideas, give product feedback, make suggestions, ask for troubleshooting help, and grow in community with other users! Join circle here!