What are the do’s and don’ts when connecting my WurQ sensors?

Modified on Mon, 2 Feb at 5:21 PM

Following these guidelines will help ensure a smooth sensor connection and accurate workout tracking.

✅ Do’s

Activate the sensors before connecting
- Touch the metal nodes on the wrist sensor to turn it on.
- The red LED will light up to confirm it is active.
- The chest sensor powers on automatically when worn and in contact with your skin.
Connect within the active window
- Once activated, the sensors stay discoverable for a short period.
- During this time, they should appear on the Sensor Connection screen in the app.
- If they do not appear, touch the wrist sensor nodes again to reactivate.
Use the WurQ app to connect
- Always connect sensors from within the WurQ app.
- Make sure Bluetooth is turned on before tapping Connect Sensors.
Ensure proper placement
- Wear the wrist sensor securely on your wrist.
- Position the chest sensor snugly against your skin for reliable heart rate data.

❌ Don’ts

Do not wear the sensors upside down
- Incorrect orientation can impact detection and accuracy.
Do not swap sensor positions
- Each sensor has a specific role. Wrist and chest sensors are not interchangeable.
Do not wear sensors loosely
- Loose sensors can lead to connection issues and missed or inaccurate data.
Do not pair sensors through iPhone Bluetooth settings
- Sensors must be paired and connected only through the WurQ app.

If you’re still having trouble connecting, touch the wrist sensor nodes again and retry from the Sensor Connection screen. If the issue persists, WurQ Support is here to help. Access the In-app chat support.